Frequently Asked Questions (FAQ)

Welcome to the The Xee Store FAQ page! Below, you will find answers to some of the most commonly asked questions. If you have a question that isn't addressed here, feel free to contact us.

Ordering

1. How do I place an order?

You can place an order by browsing our website, selecting the desired fabric, and adding it to your cart. Proceed to checkout and complete your purchase.

2. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately at [insert email] or [insert phone number]. Changes or cancellations may not be possible once the order has been processed.

3. Is there a minimum order quantity?

No, we do not require a minimum order quantity. You are welcome to order as much or as little fabric as you need.

Shipping

4. What are your shipping options?

We offer standard and expedited shipping options. Shipping costs and delivery times will be displayed during checkout.

5. Do you ship internationally?

Yes, we ship worldwide. International shipping rates and delivery times vary based on the destination.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions to track your package.

Returns and Refunds

7. What is your refund policy?

Please refer to our Refund Policy for detailed information about returns and refunds.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

9. Can I exchange an item?

We do not offer direct exchanges. You can return the item for a refund and place a new order for the desired product.

Products

10. Are the colors of the fabrics accurate?

We make every effort to ensure the colors of our fabrics are displayed accurately. However, colors may vary slightly due to screen settings.

11. Do you offer fabric samples?

No, we do not offer free samples.

12. Can I customize my order?

Yes, we offer custom stitching and tailoring services. Please contact us with your requirements for a quote.

Payments

13. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and bank transfers. Payment options will be displayed during checkout.

14. Is it safe to shop on your website?

Yes, our website uses secure encryption technology to ensure your personal and payment information is protected.

Contact Us

15. How can I contact you?

For any questions or concerns, please contact us:

• Email: anna@xeefabrics.com
• Phone: 0306 717 4444
• Address: 89 Garden Town, Phase II Dera Ghazi Khan

We are here to help! If your question isn’t listed, please don’t hesitate to get in touch.